Since my last post, I have thought of two more businesses I'd like to give props to.
1. Costco. One defining quality that all great companies seem to have is a happy workforce, and Costco's people act like every day is Christmas. Now all this joy would be meaningless if the rest of the shopping experience was a dud. But Costco has great prices and quality stuff. Also, it's so great to get through a checkout line in less than two minutes...and Costco pulls this off as well. Yesterday, Carole and I bought one of those items where you simply take a ticket to the cashier, pay for the item, and then wait around for somebody to go to the back and find one. Well, literally one minute after paying for it, an employeed handed it to us. Service. You can't beat it.
2. Milestone Electric. This applies only to DFW denizens. Here's a company whose prices are competitive and spelled out prior to the work beginning. The work is done right. But it's the guys who show up from Milestone that set the company apart. It's as though Milestone hires only former Boy Scouts. They are freshly scrubbed and have eyes that twinkle. They're all in their 20's (it seems) and all sport that All-America look. They are polite to a fault. Indicative of how the company's approach is this example: on their last visit to our house, we presented them with a $50 coupon of unknown origin and vague expiration date. Mr. Boy Scout allowed it even though I got the feeling he was bending the rules a bit.
Again, chime in with businesses that you've found to be customer-friendly.